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huion
People's Republic of China
Huion tablets are designed to inspire people's creativity with our patented pen and natural way of drawing.

If you have any troubleshooting problems on the Huion products, please don't hesitate to contact us. You may feel free to leave a comment on our [Huion Blog] as well. :3

Aftermarket: service@huiontablet.com

Or you can find us on twitter, facebook, tumblr, google+



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HUION stamps and images made by our customers:
Huion Stamp by SKrieck Everyday Item Contest : Pixel Tablet by leRedbird HUION Tablet user stamp by Miss-Maddie-Ponies

When Should I Select the Support TabletPC Checkbox?


Every now and then, we receive complaints from customers who cannot get the pen to response at all when the tablet itself works just fine (because the LED light is flashing when pressing the express keys). But in most cases, this problem can be magically solved by checking/unchecking the box "Support Tablet PC" in the Huion driver.
image

In order to help you better troubleshoot and improve your user experience, our technicians made the following table as an instruction of when to select the Support Tablet PC checkbox in the driver config software(windows 7 and 8).
image
Additionally, you may need to disable the Flicks Feature.
image

Hope the information given above is helpful to you.

Have a nice weekend!

Kind regards,

HUION

<‪#‎HuionMascotContest‬ Winner>The winner of this contest is—@Ajamarie Abad <a*******d@gmail.com> We will contact you soon by email for the shipping address and arrange the delivery of ONE FREE UNIT OF GT-190S.Many thanks for attending this contest!We are also offering $150 Voucher(for GT-185HD http://www.huiontablet.com/…/pen-tablet…/huion-gt-185hd.html) for the following contestants as they managed to enter the final with their fantastic designs.*Alex Doozer <a***@****.com>*Fábio Fontes <f*****a@****.com>*Chutkat <c****t@*****.com>*hanz the box <g*****a@****.com>
 

<‪#‎HuionMascotContest‬ Winner>

The winner of this contest is— Ajamarie Abad <a*******d@gmail.com> We will contact you soon by email for the shipping address and arrange the delivery of ONE FREE UNIT OF GT-190S.

Many thanks for attending this contest!

We are also offering $150 Voucher(for GT-185HD) for the following contestants as they managed to enter the final with their fantastic designs.

*Alex Doozer <a***@****.com>
*Fábio Fontes <f*****a@****.com>
*Chutkat <c****t@*****.com>
*hanz the box <g*****a@****.com>

NOTE: The aim of this contest is to create a mascot for HUION, called HUION BUDDY(temporarily). The chosen design shall be treated as being free of restrictions and limitations on the use, reproduction, and publication.

Prize Details

*One unit of GT-190S w/Glove 

*We will cover the shipping fee to the winner’s address.

*All taxes(if any) on the prize are the sole responsibility of the winner.

Eligibility 

Open to all HUION Facebook and Tumblr followers. No entry fee is required.

Due Dates

• All entries are due on April 30, 2015. Huion reserves the right to disregard any entry that is late, misdirected, illegible, incomplete, or incorrect. You must enter between March. 25, 2015 and April. 30, 2015.

Requirements

▪  By attending this contest, the entrant agrees to abide by all the contest rules.

▪  Send the original copy to contest@huiontablet.com before the due date.

•   Artist statement of originality—this is an explanation in no less than 50 words describing what inspired the art.

▪  Both 2D and 3D artworks are accepted.

▪  The winner will be announced on both Facebook and Tumblr on/before May 5, 2015. And the winner will be notified by email. If the notification e-mail is returned as undeliverable and we don’t heard from the winner by any other way in 3 days, the prize will be forfeited, yet HUION remains the right to use it for publication and reproduction.

▪  Posting it on Tumblr or our facebook page is not necessary, but it might increase your chances of being the winner if you post and tag #HuionMascotContest.

If you have any inquiries, please don’t hesitate to contact us at contest@huiontablet.com .

HUION reserves the ultimate right to make any changes to all terms and conditions.

Best regards,

HUION

www.huiontablet.com

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Comments


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:iconorbmiser:
Orbmiser Featured By Owner 1 day ago
So been a few months on my Huion H610 and you directed me to install. TabletDriver20150205_8Expresskey_16Softkey.exe and it worked.

As checking the main site shows a april version? HUION_H610_H610pro_1060pro posted to one drive on April 11th.

Should I be installing that? How do we know when to upgrade driver?
If I need to upgrade to newer fixed or enhanced versions. Don't know how to determine that. Or procedure to update software.
Reply
:iconkittyshots:
kittyshots Featured By Owner Edited 1 day ago  Hobbyist Digital Artist
hello, i was using my huion h420 today and the tablet itself all of a sudden shut off?

i've tried plugging it back in but it still doesn't work
Reply
:iconhuion:
huion Featured By Owner 1 day ago
Please write to service@huiontablet.com with the following information and ask for a replacement.
1. Product Serial Number(on the back of the tablet):
2. Order ID:
3. A video attached to clearly show the problem.
Thank you.
Reply
:iconfoxpawstudio:
FoxPawStudio Featured By Owner 2 days ago  Student General Artist
I'm having an issue using the GT-190 and paint tool sai. Due to my workspace I am unable to duplicate my displays so I have the GT-190 as its own display. Now this works with Photoshop and Mangastudio but when I open up Sai (which is my main graphic program) and atempt to use the tablet with it, the cursor jumps between the tablet and my main screen whenever i click on Sai with the tablet pen. I've installed the latest driver for the tablet on to my computer but it still won't work. I've tested Sai and the tablet on another computer with duplicated displays and it worked just fine but not when the tablet is set to its own display and as a 3rd monitor. Help?
Reply
:iconhuion:
huion Featured By Owner 2 days ago
When using SAI in extended mode, please make sure that your primary monitor is on the left side and the secondary/third monitors on the right. If that doesn't help, please write back and let us know which version of SAI are you using.
Thank you.
Reply
:iconfoxpawstudio:
FoxPawStudio Featured By Owner 2 days ago  Student General Artist
OMG It works now!!!! Thank you so much! I love this tablet so much, I used to use Wacom and was gonna get a cintiq when someone suggested that i get the gt-190 ^ ^
Reply
:iconhuion:
huion Featured By Owner 1 day ago
Thank you for choosing Huion! We are glad that it works fine now.
As always, please feel free to contact us again if you need any further assistance.
Have a good day!
Reply
:iconorbmiser:
Orbmiser Featured By Owner Edited 2 days ago
So been a few months on my Huion H610 and you directed me to install. TabletDriver20150205_8Expresskey_16Softkey.exe and it worked.

Except for assign right-click to pen which invokes the popup pallete in Krita. Only problem is only works as long as the tip is close enough to tablet. Once I move pen far enough then back close to tablet surface right-click to popup palette no longer works. If I move the tip close then use mouse to call up tablet software and assign and re-assign the pen buttons back to right click. Then will work normal again until I move the tip from tablet surface out of range. Moving tip back into range function is again broken. Seems the software loses the ability to retain assign right-click. At least for Krita tho I do not think it's the application but the tablet software.

Also was wondering and confused about software upgrades list of versions? and list of bugfixes? As checking the main site shows a april version? HUION_H610_H610pro_1060pro posted to one drive on April 11th.

Should I be installing that? How do we know when to upgrade driver?
If I need to upgrade to newer fixed or enhanced versions. Don't know how to determine that.
And when installing newer updates do we need to go with extreme measures procedure below to update software?

Please try the following steps to reinstall the driver and see if it helps.

1. Log out the Huion driver, close all drawing programs you are running, close your anti virus software.
2. Uninstall the Huion driver from control panel.
3. Find the "TabletDriver" folder from C:\Program files\ and delete it. (If you are not able to find this folder, that means you have deleted it already, and you may skip this step.)
4. Go to C:\windows\system32 or C:\windows\system64, find "wintab32.dll" and delete it.
5. Unplug the USB cable.
6. Download driver from here and install it as an Administrator.
7. Reboot the computer and wait until it finishes rebooting.
8. Plug the tablet back in.

Any help or clarification is appreciated.
Reply
:iconhuion:
huion Featured By Owner 9 hours ago
Greetings from HUION,

Sorry for the late reply.

Please accept our apologies for all the inconvenience and confusions this matter has caused to you. The driver from our official website is the latest version, which is different from the version we directed you to install earlier, please feel free to try and see if it can get the right click issue resolved.

We understand your confusion about the driver updates, kindly note that we will have the bugs-fixed details announced on our Facebook page along with every driver update. Soon in the future, you'll get a popup notification if there is a driver update when you use the tablet.

Regarding the installation, yes, you may need to following the instruction we provided to uninstall and reinstall, it will reduce potential problems caused by an unsuccessful driver uninstall.

Hope the clarification given above will be helpful.

Thank you.
Reply
:iconorbmiser:
Orbmiser Featured By Owner Edited 1 hour ago
Thanks for clarifying the situation and will give it a whirl to see if it resolves the issue. Hope the future notifier of updates is more seamless and will be more automatic without the need of user jumping through hoops to manually install updates.

Thanks again for the help and Have a Goody Day! :-)
Reply
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