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huion
huion
People's Republic of China
Huion tablets are designed to inspire people's creativity with our patented pen and natural way of drawing.

If you have any troubleshooting problems on the Huion products, please don't hesitate to contact us. You may feel free to leave a comment on our [Huion Blog] as well. :3

Aftermarket: service@huiontablet.com

Or you can find us on twitter, facebook, tumblr, google+
Attention attention!

The Huion GT-220 tablet monitor (with IPS panel) is going to be released on August 15, 2014. Clap 

The even more exciting news is, we are giving special offers for the first 100 Pre-orders! La la la la


Q: Where do I pre-order?
A:For now we only accept pre-orders from email orders by contacting us(service@huiontablet.com) directly and from Amazon(UK/US/CA). Here are the Amazon links:

Amazon US: $100 OFF + Extra Gifts. Enter code YLSPEPGU at checkout. www.amazon.com/Huion-Monitor-I…

Amazon UK: £58.00 OFF + Extra Gifts. Enter code WXL2QLMC at checkout. www.amazon.co.uk/Huion-Monitor…

Amazon CA: CDN$107 OFF + Extra Gifts. Place an order and the discount will take effect automatically. www.amazon.ca/Huion-Inches-Dis…


Q: How am I suppose to know if I'm still in the first 100?
A: We will cut the special offer right away when it reaches 100. So if you are still able to place an order with the codes, you are good to go.


Q: What are the differences between the GT-190 and GT-220?
A: Please refer to the image from below.


If you have any other questions in this regard, please don't hesitate to contact us.

Good luck everybody!:) (Smile)

Regards,
HUION
Here’s a sneak peek of our new HD monitor~!! 1920x1080 Resolution  


Find it on Amazon!

Dear All,

Good news!
The Sketchbook incompatibility issue has been solved in our latest driver(for Windows operating system) updated in June 20.

Please feel free to download it from our official website:

www.huiontablet.com/download/

 
Please be so kind to let us know what’s your suggestion after trying this driver.
We will try our best to meet your need.

Best regards,
Huion

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:icondexter01992:
Dexter01992 Featured By Owner 9 hours ago
Greetings, :)
I have just bought a GT-190s, but it seems to have a couple of troubles:
- Sometimes, when using Photoshop or other programs, the brush seems to work "offset" compared to the pointer. If the pointer is in a place, when i start to pass with the tool pixels gets colored sightly above and right, and it gives some issues when drawing with a certain precision. ^^; This issue comes out randomly after i pass to another program (like a internet browser, in another monitor), for then "fixing by itself" once i do the same, always randomly.

- The major problem is that the screen seems to have... "waves", or to not be flat anyway. When drawing a straight line (even with a ruler) from corner to corner of the screen, the line is wavy, vibrated, or not straight anyway. This seems to affect a major part of the screen... I mean, i can't see the issue directly with the eyes, but if i push with the pen on the screen while drawing i can feel that the screen is not flat, causing the pointer to make sightly "S" instead of a straight lines. Is this a production defect? :/

Thank you for your support. ^^
Reply
:iconarkare:
Arkare Featured By Owner Edited 2 days ago  Hobbyist Digital Artist
Hello! I need some help :)
I have a H610 tablet that I got around march this year, and I'm using it with a window 8.1. I bought an rechargeable pen a month after because the battery one was too heavy and the nib was falling out. (and still is :( )

I had this problem since yesterday: the pen doesn't seem to be recognised, it only is when I press the right click. Or it works, but the right click is pressed all the time.
I tried this with my other pen, and it seems to be fine. The tablet itself is also working, the green light is flashing when I plug it in and the buttons are working too.
I also tried re installing the drivers twice, or recharging my pen several times, but it didn't work.

Any help would be appreciated! Thank you
Reply
:iconhuion:
huion Featured By Owner 2 days ago
Hi, please set problematic pen button as a keyboard key "A", then open an excel file, press the button and see if there is an "A" written. If there are multiple "A"s with one single click, that means the pen is faulty and you may contact service@huiontablet.com for a replacement.
Hope this helps. :)
Reply
:iconarkare:
Arkare Featured By Owner 1 day ago  Hobbyist Digital Artist
When I tried this only one A shown up when I pressed the side button. I'm guessing I just have to buy a replacement pen then? That's okay.
Thank you for the help :)
Reply
:iconnhec:
Nhec Featured By Owner 3 days ago  Hobbyist Digital Artist
i sent you guys an email and i have yet to get a response about it, and i gotta say i'm quite upset. i bought this tablet less than a year ago and honestly, it disappointed me. i mean, the tablet itself works fine, but the pen... the nibs keep falling off for no reason, and when they fall they break instantly. i already used up all the extra nibs and had to buy an extra pack (which is quite overpriced imo??) and will now have to wait two months for them to arrive. also, i can't seem to access your site because i get this error. prntscr.com/4xfq5n
Reply
:iconhuion:
huion Featured By Owner 2 days ago
Hi, sorry for the late reply due to the weekends.
It seems that the pen is faulty. Please contact service@huiontablet.com and ask for a replacement stylus.
Regarding the error page, our technicians are working on a resolution, hopefully this will be fixed soon.
I hope the information given will be helpful.
Thank you!
Reply
:iconorbmiser:
Orbmiser Featured By Owner Edited Oct 12, 2014  New member
How do I determine if seller sent me the right model?

Q. What's the model of H610N?
A. H610N is the enhanced version of H610 which has 5080LPI, which H610 is only 4000LPI.

Q. What's the difference between H610N and H610-Pro?
A. The part of the graphics tablet is totally the same. The only difference between them is H610N equiped with normal AA Battery wireless pen, and H610-Pro is with the rechargeable wireless P80 pen.

My tablet came with battery pen. But no N on model number on bottom.
Model : H610
H61014040294

So is this the older 4000 Lpi? or the newer 5080?
.
Reply
:iconhuion:
huion Featured By Owner Oct 12, 2014
Hi, from the serial number we can see that the tablet you received is a H610 model, therefore the resolution should be 4000 LPI. Actually, the H610N model has 4000 LPI as well, what's enhanced is not the resolution, but rather, it's the surface texture.
Hope this helps.:)
Reply
:iconskylargame:
SkylarGame Featured By Owner Oct 11, 2014  Professional General Artist
Hello, I got my Huion 8'' x 5'' Graphic Drawing Tablet (Pen Pressure 2048) - 580 White  Exactly a month ago. Last night I was drawing, and the LED would blink continuously then the pen wouldnt move but it would click. Then After I decided to unplug the cord, then plug it back in, the LED would not light up, and Still, today is not lighting up or working. I read the Manual several times and done what it says and nothing has worked. I dont believe it is the cord itself, because The cord is in great shape. So What could be the problem? 
Reply
:iconhuion:
huion Featured By Owner Oct 12, 2014
Hi, please try another USB port/ cable/computer and see if the problem persists.
If there is still no response from the tablet, please contact service@huiontablet and ask for a replacement.
Hope this helps.
Reply
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